1. Agreement to Terms

When you book our services, browse our website at pizzaspizza.top, or interact with us in any capacity, you're entering into a binding agreement. You need to be at least 18 years old to use our services. If you're booking for someone younger, that's fine—but you're responsible for making sure they follow these rules too.

We update these terms occasionally. Not often, but when we do, we'll post the changes here with a new date at the top. It's worth checking back if you're a regular client. Continuing to use our services after we've made changes means you accept them.

2. Our Mobile Cooking Services

PizzaPizza brings the pizza-making experience to you. We show up at your location—home, office, event space, wherever—with equipment, ingredients, and everything needed to prepare fresh pizza on-site. Here's what that involves:

• We bring portable ovens, prep stations, and all necessary cooking equipment
• Ingredients are fresh and sourced according to our quality standards
• Our team handles setup, cooking, serving, and cleanup at your location
• Service times and menus are confirmed during booking
• Special dietary requests should be communicated at least 48 hours in advance

Your space needs to accommodate our setup—this means access to electricity, reasonable ventilation, and enough room for our equipment. We'll discuss specifics during booking, but if conditions at your location make it unsafe or impractical to cook, we reserve the right to reschedule or cancel.

Service Availability

We operate primarily in the Québec City area. Bookings outside this region may be possible depending on distance and logistics—just ask. Lead times vary based on season and demand. During busy periods (summer events, holidays), we recommend booking at least three weeks ahead.

3. Booking and Payment

Bookings can be made through our website, by phone, or via email. Once we've confirmed availability and details, we'll send you a booking confirmation. That confirmation locks in your date and time—but it's not final until we receive your deposit.

If you need to cancel, let us know as soon as possible. Cancellations made more than seven days before your service date receive a full refund minus a $50 administrative fee. Cancellations within seven days forfeit the deposit. We get it—things happen—but our team blocks off time specifically for your event, and late cancellations mean we've turned away other opportunities.

• Refund requests must be submitted in writing via email to info@pizzaspizza.top
• Processing takes 5-10 business days depending on your payment method
• Weather-related cancellations on our end result in full refunds or rescheduling at no charge
• No-shows or last-minute cancellations (less than 48 hours) forfeit all payments

4. Client Responsibilities

You're responsible for providing a suitable space for our service. This includes access to power outlets (we'll specify requirements during booking), a flat surface for equipment setup, and adequate ventilation. Indoor locations need proper airflow—cooking generates heat and steam, and we want everyone comfortable.

If you've arranged for us to serve at a venue or commercial space, make sure you've obtained necessary permissions. We've had situations where clients booked us for office parks or event centers without checking with building management first. That's awkward for everyone.

Guest Conduct

Your guests are your responsibility. Our team is there to cook and serve, not to manage unruly behavior. We've only had to leave a service early once in five years, but we will do so if someone's safety is at risk or if guests are behaving inappropriately toward our staff. In such cases, no refunds are provided.

5. Food Safety and Allergies

We take food safety seriously. Our team follows proper handling procedures, maintains equipment cleanliness, and monitors temperatures throughout service. Ingredients are stored and transported according to health regulations.

That said, you need to inform us of any allergies or dietary restrictions during booking. We work with common allergens—wheat, dairy, nuts—and while we take precautions, cross-contamination is possible in a mobile kitchen environment. If someone has a severe allergy, have an honest conversation with us about whether our service is appropriate. We'd rather be upfront than put anyone at risk.

6. Limitation of Liability

We carry appropriate business insurance and take reasonable precautions. But we can't control everything. If something goes wrong—equipment malfunctions, someone trips over a cord, a guest has a reaction to food despite proper disclosure—our liability is limited to the amount you paid for the service.

We're not responsible for indirect damages. If your event gets delayed because we're running late due to traffic, or if a guest misses something important because they were busy eating pizza, that's not on us. We're responsible for providing the service we agreed to deliver, nothing more.

• Equipment failure resulting in service delays may result in partial refunds
• Property damage caused by our negligence is covered by our insurance
• We're not liable for issues resulting from inaccurate information you provided
• Force majeure events (severe weather, emergencies) release both parties from obligations

7. Intellectual Property

Our recipes, branding, website content, and business methods belong to PizzaPizza. You're welcome to share photos of your event on social media—we actually appreciate it—but don't use our brand name or materials for commercial purposes without permission.

If you've got a business idea that involves our recipes or approach, let's talk about it. We've worked with clients on collaborative projects before, but it needs to be a conversation, not an assumption.

Photography and Media

We occasionally take photos during service for our portfolio and marketing materials. If you prefer we don't photograph your event, just let us know. Conversely, if you share photos of our service on your platforms, we might repost them—that's fair game unless you specifically ask us not to.

8. Privacy and Data

We collect basic information when you book—name, contact details, event location, guest count, dietary needs. This information is used solely to provide your service and maintain our booking records. We don't sell your data or share it with third parties except as required by law.

We might send occasional emails about service updates or seasonal offerings, but you can opt out anytime. Our website uses basic analytics to understand how people find us and what they're looking for—standard stuff, nothing invasive.

9. Dispute Resolution

If something goes wrong or you're unhappy with our service, talk to us first. Most issues can be resolved with a straightforward conversation. Reach out within seven days of your service date with specific concerns.

If we can't reach an agreement informally, disputes will be handled through mediation in Québec under the laws of the Province of Québec. We're a small business, and legal proceedings benefit nobody—let's work it out like reasonable people.

10. Modifications to Service

We're constantly refining what we offer based on client feedback and operational experience. Menu items, service options, and policies may change. If we make changes that affect an existing booking, we'll notify you and discuss alternatives.

Sometimes ingredients become unavailable—supply issues, seasonal changes, whatever. We'll substitute with comparable quality items and let you know if it affects your order. If a substitution is unacceptable, we can adjust your booking or issue a partial refund.

11. Termination

We reserve the right to refuse service or terminate an agreement if terms are violated or if circumstances make it unsafe or impractical to proceed. This includes situations where provided information was inaccurate, where the service location is unsuitable, or where guest behavior is unacceptable.

If we terminate for your breach of terms, you're not entitled to a refund. If we terminate for reasons within our control, you'll receive a full refund.